What is Kratom?
Kratom is a natural herb derived from the leaves of the Mitragyna speciosa tree, native to Southeast Asia.
What is Kratom Extract (Mitragynine)?
Kratom Extract (Mitragynine) is a concentrated form of Kratom that focuses on isolating mitragynine, the primary active compound in Kratom.
What is 7-Hydroxymitragynine?
7-Hydroxymitragynine is a naturally occurring alkaloid in Kratom and is known for its potent effects.
How long does it take for Pur7zen to respond to a support request?
Our customer service team is available to answer your questions Monday through Friday 9am – 5pm (EST). Our customer support has a lot of inquiries throughout the day and will try to get to your request as soon as possible. You can expect a response within 24 hours during business days.
Can I change or cancel my order?
If you’ve changed your mind about your purchase, we’ll be happy to help you correct or edit your order. Please fill out our contact form with the order number you’d like changed, and we’ll get back to you right away.
How can I contact Pur7zen?
We’re here to help you with anything you need! Fill out our contact form and we’ll get back to you within 24 hours.
What is the status of my order?
You will receive an email notification containing your tracking number as soon as your order has shipped. If you didn’t receive an email, please check your spam folder. If there’s nothing in your spam, please submit our contact form, and we’ll get back to you within 24 hours with the status of your order.
How is my package shipped?
Our small orders (1-5 items) will ship in all unbranded mailer bags, while large orders will come in brown cardboard boxes.
Where is my order?
You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder.
How long will it take to receive my order?
3-5 business days, not including Sundays and holidays. We ship using USPS First Class, and shipping varies from state to state. Once your order is shipped out, we’ll send you a tracking number via email for an exact timeline.
How long will it take to process my order?
Please allow us up to 1-2 business days to prepare orders for shipping.
What is 7-OH?
7-hydroxymitragynine (7-OH) is a small-but-mighty compound found in the Kratom plant, Mitragyna speciosa.
How are products made?
We use a proprietary extraction technique to refine organic Kratom and isolate the 7-hydroxymitragynine (7-OH).
Are Pur7zen products third party tested?
Yes, we pride ourselves on having up-to-date third-party lab results for all of our products. You can find in-depth lab results that screen for solvents, pesticides, mycotoxins, heavy metals, and more under our lab results page.